{"id":4245,"date":"2025-11-23T16:20:10","date_gmt":"2025-11-23T15:20:10","guid":{"rendered":"https:\/\/eskey.eu\/order-return\/"},"modified":"2026-07-10T19:59:55","modified_gmt":"2026-07-10T18:59:55","slug":"livraison-retours","status":"publish","type":"page","link":"https:\/\/eskey.eu\/fr\/livraison-retours\/","title":{"rendered":"Livraison &#038; Retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4245\" class=\"elementor elementor-4245 elementor-22\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bf1e350 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf1e350\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e8ea5f2\" data-id=\"e8ea5f2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-523ce0e elementor-widget elementor-widget-html\" data-id=\"523ce0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ESKEY SHIPPING & RETURN FR -->\n<style>\n.esr{\n  width:100%; padding:3rem 2rem; background:#fff;\n  font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;\n  color:#0a0a0a;\n  box-sizing:border-box;\n}\n.esr *{box-sizing:border-box;}\n.esr-inner{ max-width:1160px; margin:0 auto; }\n\n.esr-row{\n  display:flex; align-items:flex-start; gap:4rem;\n  margin-bottom:2rem;\n}\n.esr-col-text{ flex:1; }\n.esr-col-media{ flex:0 0 42%; }\n.esr-col-media img{ display:block; width:100%; height:auto; border-radius:1rem; }\n\n.esr-block{ margin-bottom:1.8rem; }\n.esr-block h3{\n  font-size:1.3rem; font-weight:800; margin:0 0 .75rem;\n  letter-spacing:-.01em; color:#0a0a0a;\n}\n.esr-block p{\n  margin:0 0 .5rem; font-size:.98rem; line-height:1.7;\n  color:rgba(10,10,10,.7);\n}\n.esr-block ul{\n  margin:.5rem 0 .5rem; padding-left:1.25rem;\n  font-size:.95rem; line-height:1.7; color:rgba(10,10,10,.7);\n}\n.esr-block ul li{ margin-bottom:.3rem; }\n.esr-email{ color:inherit; text-decoration:none; cursor:default; }\n.esr-block strong{ color:#0a0a0a; }\n\n.esr-return h3{\n  font-size:1.6rem; font-weight:900; margin:0 0 1.25rem;\n  letter-spacing:-.02em;\n}\n.esr-return-body{\n  font-size:.98rem; line-height:1.8; color:rgba(10,10,10,.75);\n  max-width:820px;\n}\n.esr-return-body strong{\n  display:block; margin-top:1.2rem; margin-bottom:.2rem;\n  font-size:1.02rem; color:#0a0a0a;\n}\n.esr-return-body .esr-email{ color:inherit; text-decoration:none; }\n\n@media(max-width:900px){\n  .esr-row{ flex-direction:column; gap:2rem; }\n  .esr-col-media{ width:100%; }\n}\n<\/style>\n\n<div class=\"esr\">\n  <div class=\"esr-inner\">\n\n    <div class=\"esr-row\">\n      <div class=\"esr-col-text\">\n\n        <div class=\"esr-block\">\n          <h3>D\u00e9lai de livraison<\/h3>\n          <p>Nous mettons tout en \u0153uvre pour livrer votre commande le plus rapidement possible.<\/p>\n          <ul>\n            <li>Les commandes pass\u00e9es avant 15h00 sont exp\u00e9di\u00e9es le jour m\u00eame.<\/li>\n            <li>Le d\u00e9lai de livraison estim\u00e9 en Europe est de 1 \u00e0 3 jours ouvr\u00e9s.<\/li>\n            <li>En cas de retard, nous vous en informerons dans les meilleurs d\u00e9lais.<\/li>\n          <\/ul>\n        <\/div>\n\n        <div class=\"esr-block\">\n          <h3>Frais de livraison<\/h3>\n          <p>La livraison est <strong>GRATUITE<\/strong> pour toutes les commandes.<\/p>\n        <\/div>\n\n        <div class=\"esr-block\">\n          <h3>Proc\u00e9dure de livraison<\/h3>\n          <p>Les commandes sont exp\u00e9di\u00e9es avec GLS et livr\u00e9es dans tous les pays d'Europe.<\/p>\n          <ul>\n            <li>Vous recevrez un code de suivi d\u00e8s que votre commande aura \u00e9t\u00e9 exp\u00e9di\u00e9e.<\/li>\n            <li>Veuillez noter que les d\u00e9lais de livraison exacts ne peuvent pas toujours \u00eatre garantis, car ils peuvent varier selon la destination.<\/li>\n          <\/ul>\n          <p>Pour toute question concernant votre livraison, n'h\u00e9sitez pas \u00e0 nous contacter \u00e0 l'adresse <span class=\"esr-email\">support@eskey.eu<\/span><\/p>\n        <\/div>\n\n      <\/div>\n\n      <div class=\"esr-col-media\">\n        <img decoding=\"async\" src=\"https:\/\/eskey.eu\/wp-content\/uploads\/2025\/11\/gls_eskey_delivery.jpg\"\n             alt=\"Livraison Eskey avec GLS\"\n             onerror=\"this.style.display='none'\">\n      <\/div>\n    <\/div>\n\n    <div class=\"esr-return\">\n      <h3>Politique de retour<\/h3>\n      <div class=\"esr-return-body\">\n        Vous disposez d'un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception pour annuler votre commande, sans avoir \u00e0 justifier de motif. Apr\u00e8s l'annulation, vous disposez de 14 jours suppl\u00e9mentaires pour retourner le produit. Veuillez suivre les \u00e9tapes ci-dessous pour exercer votre droit de r\u00e9tractation :\n        <strong>1 \u2013 Enregistrez votre retour<\/strong>\n        Informez-nous de votre retour via <span class=\"esr-email\">support@eskey.eu<\/span> ou via notre formulaire de contact.\n        <strong>2 \u2013 Renvoyez le produit<\/strong>\n        Retournez le produit dans un d\u00e9lai de 14 jours, avec tous les accessoires fournis, dans son \u00e9tat et emballage d'origine.\n        <strong>3 \u2013 Remboursement<\/strong>\n        Nous vous rembourserons l'int\u00e9gralit\u00e9 du montant de la commande, y compris les frais de livraison initiaux, dans un d\u00e9lai de 14 jours apr\u00e8s r\u00e9ception du produit retourn\u00e9. Les frais de retour restent \u00e0 votre charge.\n        <strong>Important<\/strong>\n        Si le produit est endommag\u00e9 ou pr\u00e9sente des signes d'utilisation allant au-del\u00e0 de ce qui est n\u00e9cessaire pour \u00e9valuer l'article, des frais de d\u00e9pr\u00e9ciation pourront \u00eatre appliqu\u00e9s.\n      <\/div>\n    <\/div>\n\n  <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>D\u00e9lai de livraison Nous mettons tout en \u0153uvre pour livrer votre commande le plus rapidement possible. Les commandes pass\u00e9es avant 15h00 sont exp\u00e9di\u00e9es le jour m\u00eame. Le d\u00e9lai de livraison estim\u00e9 en Europe est de 1 \u00e0 3 jours ouvr\u00e9s. En cas de retard, nous vous en informerons dans les meilleurs d\u00e9lais. Frais de livraison [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4245","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Livraison &amp; Retours - Eskey \u2013 Official\u00ae EU Webstore for Foldable Shopping Trolleys<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eskey.eu\/fr\/livraison-retours\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Livraison &amp; Retours - Eskey \u2013 Official\u00ae EU Webstore for Foldable Shopping Trolleys\" \/>\n<meta property=\"og:description\" content=\"D\u00e9lai de livraison Nous mettons tout en \u0153uvre pour livrer votre commande le plus rapidement possible. 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